Shipping policy

Effective Date: September 2, 2026

At getchaska.store, we are committed to delivering your orders safely, securely, and on time. Please review our shipping policy below for complete information about order processing and delivery.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you may receive an order/shipping confirmation through the contact information provided at checkout.

2. Delivery Time

We deliver orders across Pakistan.

• Major Cities: Approximately 3–5 business days
• Other Areas: Approximately 5–7 business days
• Remote areas may require additional delivery time.

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be clearly mentioned on the relevant product or promotional offer.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided where available. You can use the tracking details to monitor your shipment until delivery.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered due to an incorrect, incomplete, or incorrect phone number/address, additional delivery charges may apply for re-shipment.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather, public holidays, high order volumes, or other unforeseen circumstances.

If your order is significantly delayed, please contact us so we can assist you.

7. Damaged or Missing Items

If your package arrives damaged or an item is missing, please contact us as soon as possible after receiving your order. We may request photographs or other information to investigate the issue and provide an appropriate solution.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store: getchaska.store
Phone: 0320-7788944
GMAIL: getchaskaa@gmail.com

We are always happy to assist you.

Thank you for shopping with getchaska.store.